FAQ's

  1. What do I get for my order confirmation?
    You will receive an order invoice at your registered email address while placing the order.
  2. Does lutfihome.com save my card details?
    lutfihome.com will never save your card details, as we respect your privacy.
  3. Where does lutfihome.com deliver to?
    We deliver to all over the UAE. You may go through our delivery and installation section (link here)
  4. Does lutfihome.com ship internationally?
    We ship internationally for re exporting purpose only.
  5. What are the delivery options available that lutfihome.com offer?
    We provide home delivery and store pick-up as well.
  6. What is the estimated time of delivery once I place my order?
    Usually, it takes 3-5 business days to deliver in the UAE. You may go through our delivery and installation section (link here).
  7. What happens if I am unable to receive the product once out for delivery?
    Our delivery team will always call on the day delivery takes place to ensure the product is delivered as per your convenience.
  8. How to track my order?
    You can track your order with the tracking number you receive in your invoice, or you can contact us at the email below:
    ecommerce@lutfigroup.com
  9. What are your store timings?
    Our stores are open from 9 am to 10 pm every day except on Friday from 4 pm to 10 pm
  10. What are your store locations?
    You can find our store location here (link here).
  11. Does the purchased product include a warranty?
    All products purchased on lutfihome.com includes 1 year standard warranty unless otherwise specified.
  12. How do I return my product?
    You may go through our return policy here (link here)
  13. If I want to cancel my order?
    For all cancellation you may go through our return policy here (link here).
  14. How does the refund work?
    You may go through the refund policy on the following link
  15. Who should I contact for complaints and feedback?
    You may write to us on the below link or can email us at ecommerce@lutfigroup.com with you invoice details (if any)
  16. What are the shipping charges?
    lutfihome.com will charge standard Aed XYZ for orders below the value of AED 500
  17. Can I change my delivery address/date/time after placing the order?
    Yes you can change your address/date/time by sending us an email at ecommerce@lutfigroup.com with you invoice details
  18. How do I get free delivery?
    You can get free delivery for your total order value above AED 500
  19. What if I received a damaged unit upon delivery?
    You must not accept the unit and send us an email at ecommerce@lutfigroup.com with your invoice details
  20. If I order more than 1 unit, will it be delivered together?
    Delivery will take place as per your convenience. You can let us know whether you want the unit to be delivered together or different date and time
  21. Can I pay part cash and part card?
    Unfortunately, no. You can only opt for one of the either options as a mode of payment
  22. What do I do if I don’t get order confirmation email?
    You must immediately send us an email with the details of the product you ordered and your details as well so we can track if for you and send you the confirmation for the same
  23. Will I be charged for delivery for individual item or on total order value?
    We will charge you delivery only if the total order value is below AED 200 regardless or number of items in the cart
  24. Can I change the mode of payment after order is placed?
    Unfortunately, no. Once the order is placed, reversal can only take place upon cancellation
  25. Do I need to show some ID or documentation upon delivery?
    Our delivery team will ask you to show your Emirates ID or any valid ID upon delivery. Our team will also make you sign our delivery order to ensure that you have successfully received the product
  26. Can I collect the product from the store after placing an order online?
    Yes, you can choose to opt for store delivery if the store pickup is convenient for you. You need to inform us at the below email address with your invoice number so we can ensure that your product is ready for you before your arrival
  27. I don’t like the product. Can I return it back if the unit is open and still in good condition?
    You may refer to our return policy here
  28. I found a better price elsewhere, and I want to return this?
    You need to send us an email at ecommerce@lutfigroup.com with the details of the product and price you are receiving from
  29. How does wallet work?
    Upon return for Cash on Delivery (COD) products only, lutfihome.com will refund the amount back to your wallet with Lutfi points
  30. Do my points expire?
    lutfihome.com will keep your points in your registered account and won’t let it expire
  31. What are the modes of payment available at lutfihome.com
  • Cash on Delivery (COD)
  • Credit / Debit Card